Terms, Conditions and Legal Notes

This website is owned and operated by RDO Medical UK Ltd. referred to later as RDO Medical for simplicity.

RDO Medical UK Ltd
Pennington House
37 High Street
Kenilworth
Warwickshire
CV81LY
UK
VAT: GB946038904
Company Number: 06819429

General
RDO Medical supplies quality medical products to end patients, practitioners, PCTs, health authorities, resellers and distributors. Aside from our education and social activities our raison d'etre is to sell these products in an efficient manner. We are not here to gain advantage through deceit, bad intent, misunderstanding or the unfortunate circumstances of our customers. For this reason we invite you to contact us if you see any incorrect information or any policy which doesn't seem fair or reasonable.

E-Commerce
At any point, placing an order where we are the supplier and your are the buyer means we are entering into a legal contract covered within the terms and conditions in this page and the associated pages listed to the left. Some websites operate whereby a third party accepts your payment but RDO Medical fulfils the order. In these cases it should be stated that this is the case at the moment of purchase and the third party would accept your payment, take on various legal obligations and issue you an invoice. They would then become our customers when we accept to fulfil the order for them.

Our Websites
We operate many websites which clearly state that they are operated by RDO Medical. The content, graphics, design and photos are the property of RDO Medical and the result of lots of investment by the company and it's employees. Exceptions to this maybe where we licence the use of technology, photos or text. We will fight vigorously to protect ownership of our content. Before you steel our content consider how often we check competitors websites and materials. Our legal response would come in a very short time.
We attempt to keep our content as up to date and accurate as possible however due to only being human and the fact that information may change quicker than we could possibly update it, it must be accepted that we can not guarantee the complete accuracy of our published content. We operate a common sense policy of asking you to contact us if you see anything you believe to be incorrect or incomplete.

Third Party Websites
There are many websites in which we collaborate and fulfil orders which are controlled by third parties. These parties could be marketing companies, resellers, collaborators or distributors for us helping to promote our products and services to their client base or patients. These pages should have this clearly stated on them. Where as we will inform these parties of any inaccuracies or gaps in their information we can not control what they do. If we deem them to be acting irresponsibly we may choose to end our relationship with them. If you notice any such errors please feed them back to us via our contact page.
Payment Details

We aim to be as flexible as possible regarding methods of payment to make your purchase as simple as possible. We always try to fulfill all purchases of all published items as quickly as possible but please remember that arbitrarily sending a payment to us does not guarantee we know who you are, what you are ordering or that we can immediately fulfill your order. Receipt of payment doesn't oblige us to fulfil any order or request either since we reserve the right to refund your payment if circumstances dictate.

Payment via Paypal

Paypal is our prefered payment method. Payments can be made after selecting items on our websites or by directly sending a payment to "paypal at rdo-medical.com". You would need to send a separate email to the same address to explain what the payment is for.

Payment via Credit Cards

We accept the following credit/debit card payments:

Visa, Visa Electron, Mastercard, Maestro, Switch, American Express.

We choose to do this via Paypal since they act as an intermediary and so we never need to know your payment card details. Paypal's terms and conditions can be viewed here.

Direct Bank Deposits and Transfers

We accept transfers in Euros and GBP

-For GBP payments:

Bank: HSBC
Account; RDO Medical UK Ltd
Acc no.32108860
Sort: 40 42 12
SWIFT: MIDLGB2155G
IBAN: GB24MIDL40421232108860



-For EUR payments:

Account; RDO Medical UK Ltd
SWIFT; MIDLGB22XXX
IBAN; GB64MIDL40051569876951

Cash Payment:

Cash payments can be received at our offices in Kenilworth during office hours. Prior arrangements must be made to ensure we are prepared for your visit and payment and so we can type up your invoice in advance of your arrival.

Invoices and Receipts

If appropriate we may issue a pro-forma invoice in anticipation of your payment. If we receive cash payment we will issue a reciept for that on the spot. Within 30 days of receiving your full and final payment we will send you via regular mail a hard copy of your invoice. Usually if you request it or if we see it as appropriate we may also send a PDF soft copy of your invoice via email via email within a day or so of your full and final payment.
Placing Orders

When you place an order online with RDO Medical, you will be paying via Paypal, WorldPay or MoneyBookers. You will receive an email confirming your order and giving details of the items you have purchased. This automatic confirmation email does not necessarily mean we will be able to fulfil your order. We retain the right to withdraw products from sale at any time and to refund in full any payment made.

Payment Methods

We aim to be as flexible as possible regarding methods of payment to make your purchase as simple as possible. We always try to fulfil all purchases of all published items as quickly as possible but please remember that arbitrarily sending a payment to us does not guarantee we know who you are, what you are ordering or that we can immediately fulfil your order. Receipt of payment doesn't oblige us to fulfil any order or request either since we reserve the right to refund your payment if circumstances dictate.

VAT and Pricing

Unless stated otherwise, the price you see is the price you pay. This includes VAT where applicable. UK VAT will apply. A VAT invoice will be provided.
If you are outside of the EU we may be able to export your product to you. In this case all import taxes at your end alongside any associated expenses will be at your expense.
If you are an EU based company with the correct paperwork in order and you meet our due diligence standards we may be able to supply you products and services without applying VAT.

Perishable Goods and Expiration Dates

For any drugs, sterile products, foodstuffs or any products with an expiration date we will always endevour to ship out your order in a way that you have a fair and reasonable lifespan remaining on your product, relative to the type of product it is.
Our Delivery Policy

Where as many companies try and gain advantage by using ambiguous delivery and shipment policies we strive hard to be the good guys. Generally most of our consumer products have shipping included. If we ship outside of Europe an extra cost applies. In all cases this is clearly shown and we make no effort to hike up the cost of your shopping cart like some low cost airlines would. Exceptions to this would be wholesale arrangements where we would quote if the shipping is paid by the buyer and that price may be out of our control.

Signed-For Deliveries

Most deliveries will require a signature, so please make sure that there will be someone available at the delivery address to accept and sign for your parcel. If you would like your parcel to be delivered to a work address, please enter it in the delivery address form when you place your order. We may, according to the advise or limitations of Paypal, WorldPay or our insurers, be unable to use any address which is not registered with those entities if they are processing the payment. Most couriers will make one delivery attempt only, after which your parcel will be held at their local depot for collection. Warranty periods begin on the date of receipt of delivery.

Signing For a Delivery

This may sound surprising but when a courier arrives at your door and asks you to sign they are actually asking you to accept responsibility for the delivery and confirm that the goods have not been Damaged In Transit ((DIT).

When we hand them over to the courier service at our end they check to see the packaging is secure and there are no leaks or apparent damage. That is how they should arrive with you at the end of the courier company's chain of responsibility. They discharge this responsibility by asking you to release them of their duty by signing to accept the goods. At this moment you are also confirming if they have been Damaged In Transit (DIT). If they are DIT the courier and a level of common sense should tell you whether to note on the signature document that they are DIT or whether to refuse delivery. However much the courier pressures you you have the right to inspect what your signing for.

Refusing Delivery of Signed-For Goods

If you refuse delivery because of aparent damage we will seek compensation and resend your goods at no charge to yourself.
If delivery is refused for any other reason any resulting charges would be your responsibility and you would have to cover any incurred costs associated with the situation and accept any resulting delays. That could include the package being returned to us and resent or extra costs charged by the courier service. If you refused to accept the additional charges we would have the delivery returned to us and refund your original payment minus a fair and reasonable shipping and handling charge.

Non-Delivery

Please ensure that you provide a correct and complete delivery address. If a parcel fails to be delivered due to an incomplete or incorrect address as it was provided by you you would have to cover any incurred costs associated with the situation and accept any resulting delays. That could include the package being returned to us and resent or extra costs charged by the courier service. If you refused to accept the additional charges we would have the delivery returned to us and refund your original payment minus a fair and reasonable shipping and handling charge.

Lost In Transit

Things get lost in the post. Even since our great grandparents time when carrier pigeons would get eaten by cats or mail carriages would get attacked by highwaymen things would sometimes fail to get delivered. Even today with millions invested in high-tech logistical systems courier companies and what is left of the Royal Mail still mange to loose packages. They are a weak link but unless you wish to collect your products from our offices they are a necessity. If your purchase is lost in the post and it's not your fault you wont get penalised for it. We can't say fairer than that. We would anticipate your help confirming non-delivery but if it didn't arrive it's our matter to settle with the courier and in due course a replacement product will be sent.

Our Fair and Reasonable Refund Policy

We aim to keep our published information about our products clear and accurate and we aim to keep the promises which we make in our sales literature. If you as a buyer are have carefully considered your purchase you should receive what you anticipated within the agreed time frame. At this point most buyers have achieved their goals and begin the happy productive use of their purchase. However there are occasionally exception. These exceptions fall into 2 catagories, Faulty or Damaged Goods and Unwanted Goods.

Faulty or Damaged Goods

We try and ensure that all our stock reaches you in good condition and working order.Most of our products are sent out with some form of "signed-for" service. When you sign for receipt of a package please confirm with the delivery person what you are signing for. If you are signing to say that the goods have been received in an apparently good condition we would not expect that the package be signed for if it appeared to be squashed, visibly broken or wet for example. In this instance we would ask that you don't sign for it at which point the mail services will return it to us and we will arrange a replacement for you.
If part of your order is faulty, damaged or not what you ordered, we will either replace it free of charge, repair it free of charge or offer a full refund depending on the nature of the problem and the product. We will discuss the available options with you. We ask that you inform us within 30 calender days of receipt if such a return is needed although we accept it will take a reasonable amount of time for us to receive the goods back. We're always happy to discuss an amicable solution to any such problems.
For help with items after 30 days from your initial purchase please contact us for more information since the manufacturer will often handle such issues directly.
For items which are not faulty or damaged but just "unwanted", please read below.
This does not affect your Statutory Rights.

Unwanted Items

If for any reason you change your mind about an item you have ordered please inform us as soon as possible.
UK regulation states that if you make a purchase online with us and later change your mind you can indeed return it to us. These regulations stipulate that from the working day after you receive the goods you have 7 working days to inform us if you have changed your mind and wish to return them. Naturally it's accepted tha after informing us it will require a reasonable amount of time for us to receive them back from you.
As a gesture of goodwill to our customers and patients we actually extend this offer of a refund to 30 calender days from the day of receipt and we are happy to talk to anyone who wishes to return goods outside of that time frame too.
In all cases the following rules apply.

1. The goods must be returned to us at our Kenilworth offices at your own expense.

2. We accept that there will be a short delay between advising us of your intention to return goods and actual receipt of those goods.

3. To be fair we expect items returned to us to be in good condition and in an unused state complete with packaging and all components. In particular this means that you will:

* not open or break any manufacturers seals.
* not load software onto any computer, PC or laptop.
* return in good condition all packaging, manuals, cables etc
* return the goods in a condition that would enable RDO Medical to resell them as new.

We will then refund you the price you paid for that product, excluding fair and reasonable postage and handling fees.
These conditions and our goodwill gesture of extending the unwanted goods return period to 30 calender days does not affect your Statutory Rights.
Our Customer Service Standards

Here at RDO Medical we aim to provide a prompt efficient service for our customers and potential customers.and attempt to answer all reasonable enquiries within a reasonable amount of time.
Often many of the questions and queries are related to products which we supply from external manufacturers. The nature of these products usually means a certain level of technical knowledge is required for product specific questions so it must be accepted that these questions must be forwarded to a specialist at the manufacturer for correct information. For this reason we may not always be able to give our responses in the timeframe we would like.

Good Customer Service and Unreasonable Customers

We endeavor to keep our customers happy and offer co-operative customer service. We try to maintain these standards even when communicating with people who are slightly more challenged, have communication difficulties or mental health issues. However we occasionally communicate with customers whose priority is not receiving a good quality product in good condition but whose real priority is attracting attention or filling empty gaps in their day by sending emails and making calls to companies under the guise of interest in a product or service. Whilst we sympathize with any social circumstance or mental health issue which could cause them to take such action as a company we could only provide customer service to a point before our level or service to our other clients suffered or the strain on our employees or resources becomes too great.
In these exceptional circumstances we would reserve the right to revert to our minimal legal obligations to these customers, offer a refund at any correct point in the sales process or if required refuse to accept repeat trade or communication from them.
At all times we would treat such customers with dignity and be sensitive to their condition.
RDO Medical, the Environment and WEEE Compliance

With effect from July 2007, the UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations require that all producers of electrical equipment are now obliged to pay for recycling of household electrical goods, where previously this bill was met by councils or items were not recycled at all. These regulations also require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment.
Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer goods. To remind consumers of the collection methods available which in turn allow recycling to take place, all electrical items sold now carry the ‘crossed out wheeled bin’ symbol.

Compliance With the UK Waste Electrical and Electronic Equipment Regulations

In order to partially meet our obligations as a distributor as defined in the UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289 - 11 December 2006) (referred to hereafter as “the WEEE Regulations”), we have opted to directly take back old waste devices on a one for one basis.

RDO Medical's Return and Recycle Initiative

RDO Medical UK Ltd distributes electronic fertility monitors and digital thermometers which at the end of their lifecycle become WEEE. Upon shipping one of these devices we include a "Return and Recycle Card" which is a prepaid postage label which can be attached to a suitably wrapped device to be returned to us via depositing the package in any UK post office. The device returned to us could be the same product we send out or a similar product which it may be replacing. In both cases the postage is paid by us and upon receipt we will handle its safe disposal or it's reuse.

Why Should We Recycle?

The amount of electrical waste we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the United Kingdom. This increase is mainly down to:

-new technologies being developed

-affluent society

-throw away lifestyle

Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in the electrical goods can cause soil and water contamination.
This can have a very harmful effect on natural habitat, wildlife and also human health. When situated near populated areas these toxins can cause problems to communities as their water and soil is polluted.
Many of the electrical items that we throw away can be repaired or recycled. Recycling items helps to save natural finite resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill.
To minimise our impact on this earth and to protect the environment for future generations it is important that we are all aware of the consequences of our actions and how we can make a difference.
Waste electrical goods range from hairdryers to washing machines and make up the fastest growing waste stream in the UK.
In one year the amount of electrical waste we create in the UK would fill the new Wembley 6 times!
This is a lot of electrical waste!
This type of waste is a big issue and RDO Medical actively plays it's part in it's solution.

Re-Using Instead of Recycling

Reusing something which you percieve to have outlived it’susefulness is really the best option for the environment.
Just imagine recycling a plastic water bottle, you take the old one, transport it, melt it down and create a new one. Now we have....another plastic water bottle! Wouldn’t it be great just toreuse the old one?
Reusing something always requires less energy than recycling,even if it has to be reconditiioned or serviced like with a device such as this.RDO Medical works in conjunction with various bodies including the Ethical Family Planning Association to collect unwanted fertility devices and Dentaid to collect unwanted dental devices, recondition them and distribute them to people in many countries who quite simply couldn’t afford these instruments. Returning the device you have just purchased or an older device which it replaces can mean it has a new greener future ahead of it in the hands of someone who really needs it.